Reference

lode89 Privacy Policy: What We Collect and Why

Your account on lode89 is protected by a clear Privacy Policy that covers every data point we hold — from your phone verification record to your DANA and…

Account data protectionDANA & QRIS transaction recordsPhone verification privacyData retention scheduleYour right to request changes

Explore the lobby Read FAQ

What Data We Hold and How We Use It

lode89 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect the details needed to verify your identity and process payments: your registered phone number, email address, and the wallet or bank details you connect — whether that is OVO, GoPay, a BCA or Mandiri virtual account, or a QRIS

1
code. We use this data solely to operate your account, process deposits and withdrawals, and respond to support requests. We do not sell your personal data to third parties. Transaction records tied to DANA or bank transfer activity are retained for the period required under applicable
2
financial regulations, and access to those records depends on local law. Any data collected through cookies on lode89.xyz is limited to session behaviour and is not linked to your payment details.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, correct, or delete the personal data we hold on your account, our support team handles privacy requests directly. Reach us through live chat on lode89.

Live Chat Open the chat widget on lode89.xyz to submit a data access or deletion request; agents are available around the clock and can pull your account record immediately.

Email Support Send your privacy request to our support address with your registered phone number; we confirm receipt within one business day and keep the thread for your records.

In-Account Help Path Log in, head to the account settings panel, and select the help option beside your profile details — the same path used for payment receipt queries routes directly to the privacy team.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Information

From the moment you complete phone verification to every QRIS deposit you make, your data moves through encrypted connections and is stored in access-controlled environments.

Encrypted Connections

All data between your device and lode89.xyz travels over TLS. This covers login, phone verification, and every payment instruction you submit through DANA, OVO or bank transfer.

Cookie Controls

Session cookies on lode89.xyz track only lobby navigation and login state. No cookie is linked to your wallet details or payment history, and you can clear them from your browser at any time.

Account Security Layer

Phone verification is required before account access is granted. If your number changes, the update must be confirmed through a one-time code before the new number is attached to your account.

Retention Schedule

Account profile data is held while your account is active. Payment records — including QRIS and virtual account references — are retained for the period required by applicable financial rules, then deleted.

Privacy Contact Path

Your designated contact for data queries is our support team, reachable via live chat or email. Requests to access, correct or delete your data are logged and tracked to resolution.

Change Requests

To update your registered email, phone number, or linked wallet details, submit a request through the in-account help path or live chat. Changes to payment-linked fields require identity re-verification before they take effect.

Privacy Policy Questions We Hear Most

These are the questions Indonesia account holders ask most often about how lode89 handles personal data, payment records, and account privacy rights.

We collect your phone number, email address, and the payment details you register — such as your DANA wallet ID or BCA virtual account number. We use this only to operate your account and process transactions.

Payment records tied to DANA, QRIS, OVO, GoPay and bank transfers are retained for the period required under applicable financial regulations. After that window closes, records are deleted from our systems.

Yes. Submit a data access request through live chat on lode89.xyz or by email with your registered phone number. We acknowledge requests within one business day, where local law permits.

We do not sell your data. We share only what is necessary to process payments — for example, passing a QRIS reference to the payment processor — and only with parties bound by confidentiality obligations.

Use the in-account help path under your profile settings, or contact support via live chat. Deletion requests are reviewed against our retention obligations and completed within seven business days where local law permits.

We use session cookies for login state and lobby navigation only. They are not linked to your payment details. Clear them through your browser settings at any time; this will log you out of your current session.

Changes to phone numbers or linked wallets like OVO or GoPay require identity re-verification via a one-time code before the update takes effect. The previous details are replaced, not retained alongside the new ones.

lode89 Privacy Policy: What We Collect and Why

How to Reach Us About Your Data

Six Ways We Protect Your Account Information

Encrypted Connections

Cookie Controls

Account Security Layer

Retention Schedule

Privacy Contact Path

Change Requests

Privacy Policy Questions We Hear Most

01 What personal data does lode89 collect when I open an account?

02 How long does lode89 keep my DANA and QRIS transaction records?

03 Can I request a copy of the data lode89 holds on my account?

04 Does lode89 share my personal data with third parties?

05 How do I ask lode89 to delete my account data?

06 What cookies does lode89.xyz use and how do I control them?

07 What happens to my data if I update my registered phone number or wallet?

Related Pages